FAQ

Here are some answers to the most frequently asked questions.

Shipping:
We are currently available for shipping & delivery to Canada and the United States.
We are located in Kitchener, Ontario & offer local pickup upon request.
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Petite pampas flat fee for shipping is $15
Large 4 foot boxes are a flat fee of $30
Please note that we ship pampas grass out within 1-2 weeks of ordering.

Do you take custom orders for events?
Absolutely! If you are planning a special event please feel free to email us what you have in mind & we would be happy to accommodate.

Should you water your pampas grass?
No, since pampas grass is already dried, they do not require any water. That's why the stems look so chic in a clear vase!

How long does pampas grass last for?
There isn't an exact expiry date, but they typically last for up to 3 years.

Does pampas grass shed?
It will lightly shed when handled, but when placed in the ideal spot, it will not shed on it's own. I always recommend lightly misting your pampas grass with hairspray once you get it to it's desired fluffiness. Not only does the hairspray keep the pampas grass from shedding, but it holds it in your desired shape.

Best way to maintain your pampas?
When you first receive your pampas grass there will be a care guide that comes with your package. When taking it out of the package, we recommend to gently shake it outside to remove any excess shedding, to fluff it up with your fingers to your desired fluffiness & to then give it a very light mist of hair spray. We recommend giving your pampas grass a gentle shake every so often to remove any dust that settles over time.

Returns:
Please keep in mind before ordering that we do not accept returns, refunds or exchanges.


If you have any other questions or inquiries, please email us at:
hello@ellalunapampas.com